Cancellation and refund policy

We allow free cancellations and date changes (pending availability) up to 24 hours before your tour date. No refunds will be issued for cancellations made within 24 hours of the tour date.

Any cancellation must be initiated by email or WhatsApp contacting us and will be also acknowledged by us via e-mail or WhatsApp.

Cancellation notifications by phone will not be accepted. Weather conditions: Tours are carried rain or shine. Bad weather is not a valid reason to cancel a tour.

No-shows. If the client hasn’t shown up nor made contact with us via the tour guide telephone provided in the booking form within 30 minutes after the booked starting tour time, we’d consider it a no-show and no refund will be given.

In the unlikely event that DELIGHT BILBAO had to cancel a tour, we’ll always first try to agree to another timeframe that works for the client.

If we couldn’t agree on another time for the tour, or we couldn’t provide a substitute, the deposit will be refunded within 5 working days.